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Our contact details
![[icon] FAQ.](./medicons/med_icon_faq.gif "[icon] FAQ."){kind=icon}
Select from the options below to ask a question about the MVTR or this website.Find out the most frequently asked questions on:
Our contact details
For all MVTR contact details, see the Contact us section of website.
What we don’t do and who else could help
Matters the Registrar does not deal with, but frequently receives enquiries about, are set out here, with information on who else may be able to help you:
Consumer Information Notice (CIN)
Problems with a vehicle purchased
Motor Vehicle Disputes Tribunal (MVDT)
Consumer Information Notice (CIN)
If you have a complaint about a CIN (e.g. false or misleading information on a CIN or a missing or inaccurate CIN information, please contact the Commerce Commission at www.comcom.govt.nz or call 0800 943 600 or email contact@comcom.govt.nz.
Problems with a vehicle purchased
If you have problems with a vehicle you recently purchased (i.e. you believe you have been misled regarding the price, standard, quality, origin or history of the goods purchased) you may be covered by the Fair Trading Act 1986. Should you wish to make a complaint you will need to contact the Commerce Commission at www.comcom.govt.nz or call 0800 943 600 or email contact@comcom.govt.nz.
You may also be covered by the Consumer Guarantees Act 1993 which relates to the quality of goods and services. It offers protection to consumers where they believe reasonable expectations have not been met. For more information visit the Ministry of Consumer Affairs at www.consumeraffairs.govt.nz or call +64 4 474 2750.
Vehicle licensing
Should you have queries regarding vehicle ownership (registration and licensing of your personal vehicle) you will need to contact Land Transport New Zealand as they are the responsible agency. You can contact them at www.landtransport.govt.nz or call 0800 822 422 or email info@nzta.govt.nz.
Dealer Plates
If you are a motor vehicle trader and have a query regarding dealer plates, Land Transport New Zealand is the responsible agency. You can contact them at www.landtransport.govt.nz or call 0800 822 422 or info@nzta.govt.nz.
Business Tax
If you are new to the business of motor vehicle trading and are not sure about taxation requirements when selling motor vehicles, please contact Inland Revenue, who offer information on business taxation queries. Visit them at www.ird.govt.nz or call 0800 377 774.
Money owing on a vehicle
The Personal Property Securities Register (PPSR) is a government register of security interests in personal property such as cars. The existence of a registered security interest may mean that someone still owes money on the vehicle and therefore it may be repossessed.
Before you buy a second hand vehicle, you can text PPSR to check if money could be owing on the vehicle. There are three basic steps to completing a TXTB4UBUY search. It costs $NZ1 per submitted search (the fee is charged to your mobile phone). Instructions on how to use this service are available on the PPSR website.
Visit www.ppsr.govt.nz for more information or call 0508 777 746.
Motor Vehicle Disputes Tribunal
The Motor Vehicle Disputes Tribunal (MVDT) is administered by the Ministry of Justice. For information on the MVDT process, visit www.justice.govt.nz/MVDT or 0800 367 6838. Please note, there will be a $NZ50 fee to file a claim with the MVDT.
If none of the above has answered your question, please send your question to the MVTR team.
